Beyond Persuasion by Patricia J. Parsons

Author:Patricia J. Parsons [Parsons, Patricia J.]
Language: eng
Format: epub
Tags: BUS041000, MED002000, MED000000, MED043000, MED058110
Publisher: University of Toronto Press, Scholarly Publishing Division
Published: 2013-11-07T16:00:00+00:00

Pressures

Pressures on the healthcare systems – regardless of their public or private nature – have changed the outlook of many health professionals with whom you will communicate. These pressures, such as litigation, insurance issues, and increasing consumer demands, have made many healthcare workers, particularly physicians, wary of anything that smacks of bureaucracy. As a healthcare manager at any level, you represent this. Communicating with wary groups of health professionals requires an empathetic attitude and skills that enable you to tailor your message and approach to an understanding of where they are coming from.

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